Shipping Costs and Delivery Times

📦 Shipping & Delivery

We want the accessories for your dog to reach you as quickly as possible.

  • Shipping service provider: We ship standard with DHL within Germany.

  • Shipping costs: Per order, we charge a flat rate of €4.99 (incl. VAT).

  • Delivery times: Unless otherwise stated in the item description, your package will be with you within 1–3 business days. Please note that no deliveries are made on Sundays and public holidays.

🔄 Returns & Cancellation

You have 14 days to decide whether the product is right for you and your dog. After this period, we unfortunately can no longer offer a return or exchange.

Requirements for a return:

  1. The item must be unused and in its original condition.

  2. The return must be made in the original packaging.

📏 The STAFFYX Size Exchange

Should a harness or collar not fit perfectly and you would like to exchange it for the same model in a different size, we will support you:

  1. Simply reorder the product in the correct size.

  2. Send the item that is too small/large back to us.
    In this case, we will cover the return shipping costs.

Here's how the process works: Send the package to:

STAFFYX
c/o Marcel Trimpop
Callingtonstraße 17-19
22885 Barsbüttel
Germany

Then send us a short email to support@staffyx.de with your name, the order number, and the shipping receipt (photo/screenshot of the DHL or Hermes receipt).

Important: Please send returns exclusively insured with tracking. This is the only way we can guarantee receipt. Note: If you decide against a product completely (no exchange), you bear the costs for the return shipping yourself.

💰 Refund

Once your return has arrived and been inspected, we will notify you by email of its status.

  • Approval: After successful inspection, the amount will automatically be refunded to your original payment method (e.g., credit card, PayPal). This may take several days.

  • Sale items: Please note that only regularly priced merchandise can be refunded. Reduced promotional items are excluded from refunds.

Still waiting for your money? If the refund is not yet visible, please first check your bank account or contact your payment provider. There are often internal processing times at banks. If you still need help after that, simply email us at support@staffyx.de.

🛠️ Exchange for Defective Items

A direct exchange is only possible for damaged or defective goods. In this case, please contact us in advance by email so that we can arrange everything else for you.

For further questions, please contact our support.
support@staffyx.de